Effective date: October 15, 2026
For purchase or scheduling help, contact joshcherfoli@gmail.com.
What this policy covers
This page explains how to request help with purchases made through the optional paid strategy experiences on cherfoli.com, including AI-assisted sessions and scheduled conversations.
The applicable service description and checkout information govern the purchase. This page does not create a guaranteed refund entitlement beyond applicable law or any terms separately agreed for a purchase.
Need to reschedule or cancel?
For a scheduled live session, please contact joshcherfoli@gmail.com as soon as you know you cannot attend. Include the name and email address used at checkout and, if applicable, the scheduled date. We will work with you to review reasonable rescheduling options.
If you have a payment error, a duplicate charge, or a service that could not be delivered, contact the same address with the purchase details so the issue can be investigated.
Requests for refunds
Refund requests are reviewed individually based on the specific purchase, whether the service has already been delivered, and applicable law. Some digital or AI-assisted experiences may be delivered immediately; any resulting limitations should be reviewed before purchase.
We will communicate the available resolution after reviewing your request. If you need a specific cancellation or refund arrangement before paying, please ask by email first rather than assume a particular window applies.
Payment processing
Eligible refunds, when approved, are typically issued through the original payment provider. Processing time after approval may depend on Stripe and your bank. This policy does not replace any non-waivable consumer rights under applicable law.
Please also see the Terms of Use.